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Noticeboard

SAME DAY URGENT APPOINTMENTS

Please note these important changes to the way appointments will be booked at Medwyn Surgery starting from 12th February 2018.

When you call the surgery with an urgent medical problem the receptionist will offer you a telephone call back and ask for your preferred contact number.  Please give the receptionist a brief description of your problem so that the nurse practitioner or doctor can give your problem the right attention.

A doctor or a nurse practitioner will return your call within one hour to discuss your problem.  A maximum of two attempts will be made to make contact so please stay by your phone until contact has been made.

There are a number of options as a result of the call back:

  • Advice or treatment without visiting the surgery
  • An appointment that day to see a nurse practitioner or doctor
  • A future appointment to see a doctor
  • If required, an investigation such as a blood test or x-ray may be arranged before you are seen
  • A home visit

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Parking at the surgery?  Parking in the Pay & Display car park is the responsibility of the patient and if you are kept waiting for an appointment,  you will need to ensure that you top up the meter accordingly. Please speak to a receptionist and let them know you've left the surgery to top up your parking.  Unfortunately the surgery can no longer provide letters of support for any penalty ticket appeal.

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How to book an appointment 

waiting roomSurgeries with the doctors and nurses are by appointment only. If you require an appointment with the doctor or nurse, please telephone the surgery on 01306 882422 between 8.00 a.m. and 6.30 p.m. If you need to be seen within 24 hours, you will be offered the first available appointment with any of our doctors. Doctor appointments may be booked up to 4 weeks in advance.

TYPES OF APPOINTMENTS

Medwyn Surgery operates an open practice policy which means you can see any doctor of your choice. 

TELEPHONE APPOINTMENTS - these appointment should be used if you believe that your medical problem can be resolved without seeing a doctor. They are five minute appointments and are available most dats with your preferred GP. They can be particularly useful for discusing test results or medication reviews only.

ROUTINE APPOINTMENTS - these are standard 10 minute appointments in the doctor' s morning or afternoon surgery. These appointments are pre-bookable. Have a think about what you would like to discuss with the doctor beforehand and work out what is the most important issue to be dealt with. If you have multiple problems please do not be offended if you are asked to make another appointment, as more time may be required to deal effectively with each issue.

 

LATE NIGHT APPOINTMENTS - we offer pre-bookable commuter slots on Tuesday and Wednesday evenings between 6.30pm and 8.00pm


CLINIC APPOINTMENTS - we have a number of dedicated clinics run by our nurse practitioner and practice nurses.

 

URGENT APPOINTMENTS -

When you call the surgery with an urgent medical problem the receptionist will offer you a telephone call back and ask for your preferred contact number. Please give the receptionist a brief description of your problem so that the nurse practitioner or doctor can give your problem the right attention.

A doctor or nurse practitioner will return your call within one hour to discuss your problem. A maximum of two attempts will be made to make contact so please stay by your phone until the contact has been made.

There are a number of options as a result of the call back:

  • Advice or treatment without visiting the surgery
  • An appointment that day to see a nurse practitioner or doctor
  • A future appointment to see a doctor
  • If required, an investigation such as a blood test or x-ray may be arranged before you are seen
  • A home visit

To download this information as a leaflet, please click here!

 

Date updated: 09/01/2018

 
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