We know that one of the most important issues to many of our patients is improving the telephone access to the surgery and in particular you want to be able to
- Phone to book an appointment at a time convenient to you
- Avoid the morning rush and get through to a receptionist without too long a wait
- Be offered options for different appointment times
- Be able to cancel and check your appointments flexibly too
Bearing all this in mind we have installed an automated telephone appointment booking system which is available to our patients 24 hours a day every day of the year, even when the surgery is closed.
The system is called Patient Partner and allows you to book check or cancel your appointment at any time. The system is very easy to use and just requires you to use your telephone key pad to enter your telephone number and date of birth to identify yourself, and then it will offer you a wide range of booking options. All the doctor appointments available to our receptionists will also be available to book via Patient Partner.
We hope that this will mean that there will no longer be any need for so many patients to call as soon as the practice opens in the morning, and that, with most of our appointments booked automatically, our receptionists will be more able to respond quickly to the balance of more complex calls e.g. regarding prescriptions and test results.
We recognise that many people do not like ‘speaking’ with a machine and prefer to speak to a person, and that will still be an option. However we also hope that patients will come to realise just how easy and convenient the system is to use and will enjoy the ease of booking with Patient Partner.
If you plan to try the system you need to double check that the Practice has your correct contact telephone number.
After that you can just phone the practice on our usual telephone numbers and listen and follow the prompts to book an appointment with a GP or even some type of nursing appointments.
The prompts are all self explanatory however if you would like to see how all the various prompts work please click hereto view or download a copy of our short guide to Patient Partner.
Date updated: 16/09/2011