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Parking at the surgery?  Parking in the Pay & Display car park is the responsibility of the patient and if you are kept waiting for an appointment,  you will need to ensure that you top up the meter accordingly. Please speak to a receptionist and let them know you've left the surgery to top up your parking.  Unfortunately the surgery can no longer provide letters of support for any penalty ticket appeal.




Missed Appointments

If you are unable to keep an appointment for any reason, please inform the surgery giving as much notice as possible so that the appointment can be reallocated. Thank you.

Since January 2016, a total of 1081 appointments were wasted due to patients failing to show up and failing to advise the surgery in advance. This is a massive waste of resources both in terms of time and money and directly impinges on the service we are able to offer our patients. Please help us to address this issue by cancelling any appointment that you are unable to attend.  Cancellations can be advised by phone, on-line or in person.

We appreciate there may be occasional instances where an appointment is missed in error. However if you are found to be repeatedly wasting appointments without good reason or prior notification to the surgery, you will receive a series of written and verbal warnings asking that you improve your attendance. Failure to do so could result in your removal from the Medwyn Surgery Listings. These measures have been endorsed by the Local Medical Committee.

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