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Noticeboard

SAME DAY URGENT APPOINTMENTS

Please note these important changes to the way appointments will be booked at Medwyn Surgery starting from 12th February 2018.

When you call the surgery with an urgent medical problem the receptionist will offer you a telephone call back and ask for your preferred contact number.  Please give the receptionist a brief description of your problem so that the nurse practitioner or doctor can give your problem the right attention.

A doctor or a nurse practitioner will return your call within one hour to discuss your problem.  A maximum of two attempts will be made to make contact so please stay by your phone until contact has been made.

There are a number of options as a result of the call back:

  • Advice or treatment without visiting the surgery
  • An appointment that day to see a nurse practitioner or doctor
  • A future appointment to see a doctor
  • If required, an investigation such as a blood test or x-ray may be arranged before you are seen
  • A home visit

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Parking at the surgery?  Parking in the Pay & Display car park is the responsibility of the patient and if you are kept waiting for an appointment,  you will need to ensure that you top up the meter accordingly. Please speak to a receptionist and let them know you've left the surgery to top up your parking.  Unfortunately the surgery can no longer provide letters of support for any penalty ticket appeal.

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Dear Patient,

Take our patient survey
We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient reference group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email (or phone if you prefer)and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around three hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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