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Parking at the surgery?  Parking in the Pay & Display car park is the responsibility of the patient and if you are kept waiting for an appointment,  you will need to ensure that you top up the meter accordingly. Please speak to a receptionist and let them know you've left the surgery to top up your parking.  Unfortunately the surgery can no longer provide letters of support for any penalty ticket appeal.




At Medwyn Surgery we have developed this statement of aims and objectives so patients can know what to expect from the practice.


  1. We aim to provide patients with the highest possible standard of clinical care.
  2. We will continually strive to improve the quality and range of the services we offer
  3. We are committed to evidence-based preventative medicine and the care of patients with acute and chronic illness.
  4. We will treat everyone with respect and dignity and involve patients in decision making about their treatment and care.
  5. We aim to communicate clearly and regularly with our patients using a range of media and to invite ongoing feedback.
  6. We aim to retain our ability to be an independent advocate for our patients and to meet our professional obligations as a doctor first, irrespective of contractual arrangements or commissioning responsibilities. We intend to remain at the heart of our patients’ community, supporting self-sufficiency and developing communities as health resources.


  1. We willl offer you an appointment with a doctor within two working days whenever possible. If your own doctor is not available, we will arrange for you to see another doctor. You will be seen by a doctor on the same day if this is appropriate, although we cannot guarantee you will be seen by your own doctor
  2. We will make every effort to see you promptly. Medical emergencies will receive immediate attention and there will be a duty doctor available each day for urgent problems.
  3. Emergency cover will be available at all times outside normal surgery opening hours by telephoning 111. Medical advice is also available 24 hours a day from NHS 111
  4. You will always be offered the treatment we believe is appropriate for you, by a suitably qualified person.
  5. We will provide information about our services in our practice booklet and through our staff and website.
  6. We will tell you when the results of tests and X-rays are likely to be available and how to obtain them.
  7. We will maintain the confidentiality of patient information at all times. We will respect your rights of confidentiality and access to your medical records, within the law.
  8. We will try to deal at once with any problems or complaints which you bring to our attention and welcome your suggestions for improving our service to you.
  9. We will provide a surgery environment that is accessible, clearly signposted, clean and safe.
  10. We will deliver care with equipment that is up to date, well maintained and fit for purpose.
  11. We will involve other professionals in the care of patients when it is in the patients best interest.
  12. We support our Patient Participation Group and actively encourage our patients to contribute their views.
  13. We ensure that all members of the Practice team have the appropriate skills and experience to carry out their duties competently and professionally, in an environment that is safe and supportive.
  14. We participate in teaching, training and research.
    1. We participate in the CCG with the aim to lead service planning and quality improvement.


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