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Noticeboard

SAME DAY URGENT APPOINTMENTS

Please note these important changes to the way appointments will be booked at Medwyn Surgery starting from 12th February 2018.

When you call the surgery with an urgent medical problem the receptionist will offer you a telephone call back and ask for your preferred contact number.  Please give the receptionist a brief description of your problem so that the nurse practitioner or doctor can give your problem the right attention.

A doctor or a nurse practitioner will return your call within one hour to discuss your problem.  A maximum of two attempts will be made to make contact so please stay by your phone until contact has been made.

There are a number of options as a result of the call back:

  • Advice or treatment without visiting the surgery
  • An appointment that day to see a nurse practitioner or doctor
  • A future appointment to see a doctor
  • If required, an investigation such as a blood test or x-ray may be arranged before you are seen
  • A home visit

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Parking at the surgery?  Parking in the Pay & Display car park is the responsibility of the patient and if you are kept waiting for an appointment,  you will need to ensure that you top up the meter accordingly. Please speak to a receptionist and let them know you've left the surgery to top up your parking.  Unfortunately the surgery can no longer provide letters of support for any penalty ticket appeal.

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Practice Management

Mrs Nanette Nobes (f)

Our Practice Manager is responsible for the efficient administration of Medwyn Surgery. Her aim is to provide  expert and friendly healthcare to you and your family. Your suggestions and ideas are always welcome.

Administration

Our administration team support the clinical and reception staff in managing the day-to-day running of the surgery. They provide an essential role in helping you with your queries and ensure the efficient functioning of the surgery.

Reception

Our reception staff provide your first point of contact with the surgery. They are here to support both the clinical team and yourselves. They are here to deal with your enquiries and will make every effort to help you.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website