Nov. 20, 2024
Agenda
Medwyn Patient Participant Group Meeting
Agenda
Wednesday 20th November 2024
1. Apologies for Absence
2. Introduction of any new members of PPG
Including a short brief of the PPG for any new members by the Chair
3. Minutes of last meeting & Matters arising (including actions)
4. Medwyn Surgery Update
i. Short Introduction by Chair
ii. Dr Quirk and Jo Sutton updates
5. Presentation on the practice demographics
6. Practice patient contract - discussion
7. PPG Display board at Medwyn – discussion
8. Dates and future meeting times of meetings for Medwyn PPG (set four meetings a year)
9. Ann Heaps – Gmail Email group / consent of PPG participants
10 Medwyn Practice newsletter (need for one or subsume into PPG group)
11. Virtual group update - discussion about size and format
12. PPG Vision - discussion on future PPG initiatives
13. Any other business
14. Date of next meeting
Minutes
Minutes of a meeting held at Medwyn
Centre on November 20, 2024
Present Jo Sutton, Practice Manager, Dr Anne-Marie Quirk, Mr Adrian Maybanks, Chairman of the PPSG, Mrs Ann Heaps, secretary, Mr Tim McWilliams, Mrs Jacqueline Morey, Mr Colin Peters, Mr Patrick Salmon The Practice Manager introduced Jenni Giles the practice admin manager who will be joining the group.
Item 1 Apologies for absence
There are three committee members who are unable to attend lunchtime meetings.
Item 2 Minutes of the Last Meeting
They were signed without amendment.
Item 3 Matters arising
Dealt with in the main agenda
Item 4 Medwyn Surgery Update
Jo informed the committee that two of the practice nurses were off work through illness, so appointments were being managed around this. Dr Fernandez is leaving at the end of December. Interviews were under way for his replacement. There had been 23 applications so far. It had previously been difficult to find replacement doctors.
In September the practice had dealt with 3,172 appointments, 6,565 calls, 200 no shows (hereafter listed as DNA) 377 cancelled appointments and had issued 3,974 prescriptions.
The figures for October were 4,991 appointments, 6,934 calls, 464 DNAs, 142 cancellations and 4,000 prescriptions.
They were still considering the implications of the recent National Insurance rise on the practice.
Item 5 Presentation on Practice Demographics.
Medwyn has 13,365 patients and is the largest of the Dorking area practices. The breakdown between the sexes is almost 50/50, with very few patients being described as being poor or deprived. The practice is working on 15-minute appointments, up from 10 minutes, especially with older patients, who often have more than one ailment. The practice is increasing telephone appointments and late surgeries for working patients. There are now evening surgeries on Tuesday, Wednesday and Thursday evenings.
Item 6 Draft Practice Contract
Jo had emailed the committee with this and a lengthy discussion followed. It was felt that the caring nature of the Medwyn staff should be stressed before saying that rudeness and aggression towards them would result in the offender being removed from Medwyn’s list. New patients would be given the contract, existing patients could possibly have details provided via the Medwyn
Facebook. A second on how easy it is to book appointments and obtain repeat prescriptions online. A third one could explain how to self-refer for other services or request a sick note. Those who have used Medwyn’s online booking form know how much better this system is than the standard NHS one. Jo was to revise the contract and send it out to the committee for further discussion at the next meeting. Discussion took place about calling the contract something else like Memorandum of Understanding.
Item 7 PPG Display the Medwyn website is centrally managed by the NHS, but there could be a section on the aims of the group and minutes and agendas for suggestions from patients. There could be a display in the waiting room with a photograph of the committee members and a list of names. Jo was to investigate obtaining a relatively simple email address for the PPG for patients to contact the chairman.
Item 8 Dates of future meetings
Some potential members were unable to attend as they work and meeting during the day restricted people from attending.
It was proposed that we meet for alternating meetings in the evening and lunchtime, to make it possible for those who are at work during the day to attend.
Action Agenda item next meeting
Item 9 Gmail
it was agreed that the Gmail group wasn’t the best way to distribute the minutes and papers. From now all correspondence will be sent to individuals personal email accounts
Item 10 Practice Newsletter
Action Adrian was to write an introduction to the PPG with its aims and objectives to be published in the next newsletter
Item 11 Virtual Group update
Jo gave an update on the virtual group
20 patients had already expressed interest in joining the PPG. Jo was to send them the contract form to ascertain their reactions It might be possible for them to attend committee meetings remotely.
Item 12 PPG vision
Suggested Zoom or Teams group educations sessions Patients could be asked their opinion on joining one for, say, diabetes or asthma services.
Item 13 Any other business
Staff photographs and roles It was suggested that these should be displayed in the waiting room.
Friends & Family Results are fed back to the NHS by the practice every month.
Date and time of next meeting Tuesday February 25th at 6.00 pm